Administrator

 

TICKET ADMINISTRATION

 Ticket Admin Video Before Spotlight, we tracked ticket usage manually in multiple spreadsheets and spent countless hours trying to report ROI. With Spotlight, we are able to hold our employees to a standardized process and retrieve consistent reporting. Users know what to expect in order to utilize ticket assets owned by the company and we are able to provide our leadership with more info on the value tickets are bringing to the business.
— Diana Bing, Relationship Manager, Corporate Marketing, The Principal

 


HOW OFTEN DOES THE FOLLOWING SCENARIO OCCUR?

What should be a simple job managing ticket requests ends up taking up too much time and takes away from other priorities. More importantly; at the end of the season, you are asked to provide reports to executives on tickets and have to spend days manipulating spreadsheets and tracking down employees to get up-to-date information just to end up with incomplete and unusable reports.

Jeldwen logoAt Spotlight, we see this scenario too often. In fact, Spotlight reduced ticket administration by 840 hours per year at Fortune 1000 company JELD-WEN. (See JELD-WEN Case Study)

Spotlight takes the hassle and time out of tickets with our automated ticket management solution (learn more here).

Ticket management is a collaborative effort between executives and admins. Admins will spearhead the ability to give executives the transparency and value-added data they need while simultaneously bringing much needed efficiency to processes day-to-day. You will be able to:

 

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DO WHAT YOU ARE PAID TO DO
Eliminating the day-to-day headaches that come with manually managing tickets will free you up to get to the more important business. Click here to see how Comcast made life easier for their administrative team.
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ELIMINATE SPREADSHEETS
Never re-type/upload a sport’s teams schedule or track who is using the company’s tickets into a spreadsheet again. Spotlight allows you to add full season schedules with the click of a button and automatically tracks usage information as your employees request tickets
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GET REMINDED AS OPPOSED TO DOING THE REMINDING
Create automated email reminders where you no longer have to keep track of, among other things, which games are next week, how many tickets are still available or whose going. You also will never have to chase down an employee to find out if the client actually attended or how much was spend on catering once you activate Spotlight’s automatic post-event reminders.
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IMPRESS YOUR EXECUTIVES
You probably have to provide either basic or robust reports to your boss about ticket usage. If you don’t have to now, wouldn’t you like to if all it took was the click of a button? Learn more about Spotlight’s real-time business impact reports that are sure to impress your boss here

 

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